LingoExpress Privacy Policy

1. Information We Collect

We collect personal data that you voluntarily provide to us when you use our services, interact with our website, or communicate with us. The types of information we may collect include:

Personal Identification Information: Name, email address, phone number, company name, and billing details.Document Information: Documents, including Source Material, that you provide for translation or other services. Website Usage Information: Data such as IP address, browser type, and browsing history, which is collected through cookies and other tracking technologies when you visit our website.

2. How We Use Your Information

We may use the information we collect for the following purposes:

To Provide Services: To process and deliver translation, certified, notarized, or other requested services.Communication: To contact you regarding your order, provide updates, send invoices, and respond to inquiries.Improving Our Services: To analyze and improve the functionality of our website and services based on user behavior and feedback. Legal Compliance: To comply with legal obligations, including record-keeping and reporting requirements.

3. Sharing Your Information

We respect your privacy and will not share your personal data with third parties except in the following circumstances:

Service Providers: We may share your information with trusted third-party vendors and service providers who assist us in delivering our services (e.g., payment processors, translators, IT support).Legal Requirements: We may disclose your information to comply with applicable laws, legal processes, or government requests. Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the business assets.

4. Data Security

We implement strict security measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

Encryption of sensitive information during transmission. Secure storage of your personal data on protected servers.Restricted access to personal data, limited to employees and service providers who need the information to perform their duties.

However, please be aware that no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your usage of our website, such as your browsing habits and pages visited. This data helps us to:

Enhance user experience.Analyze website performance.Customize our services based on your preferences.

You can manage or disable cookies in your browser settings. However, disabling cookies may affect your experience on our website.

6. Your Rights

You have the right to:

Access and Correct Your Data: You can request access to the personal data we hold about you and ask us to correct any inaccuracies.Request Deletion: You may request that we delete your personal data, subject to our legal and contractual obligations.Withdraw Consent: Where processing is based on your consent, you can withdraw your consent at any time.

To exercise these rights, please contact us using the information below.

7. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites. LingoExpress is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

LingoExpress reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We recommend reviewing this policy periodically to stay informed about how we protect your personal data.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

Email: [email protected]
Whatsapp: +65 84144885

Address: 18 Boon Lay Way #04-125 Singapore

Assistance Hours: By Appointment Only

Monday - Saturday: 8:00am - 6:00pm

Sunday: CLOSED